Help Center
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Frequently asked questions
Is there really a free plan?
Yes, with no time limit, not a trial. Signing up gives you a free workspace with one WhatsApp device inside, 1,000 broadcast messages a month, and a one-off 250 free AI replies for your account, with a small watermark on sent messages. Used up the free replies? Top up credits any time, or upgrade the workspace's plan.
What is an AI credit, and how many do I need?
Credits are only spent when the AI actually answers: 1 credit for a text reply, 3 when it works out an order from your catalog, 5 when it reads an image. If the AI stays silent or you take the conversation over, nothing is spent. The full rate table — including material imports and top-up packs — is on the pricing page.
What happens when I run out of credits?
Automatic replies pause until there are credits again. Customer messages still arrive and are stored, so you can answer manually from the inbox. Top up whenever you like — or upgrade: paid plans include credits every month.
Is there a CRM as well?
Yes — included in every paid plan, not a separate add-on. Every customer gets one profile: every chat from every one of your business's numbers in one place, plus your team's notes, labels, and a sales board you drag yourself, stage by stage. Including the payment link the AI sends the moment an order is confirmed. No separate CRM subscription.
How is the broadcast message quota counted?
Broadcast quota is counted separately from AI credits: per message delivered (WhatsApp or Telegram), for each recipient. Text counts as one message, and each attachment (image or document) counts separately. Example: one send with text + 2 attachments to 3 recipients uses 9 quota — (1 + 2) × 3. Your quota renews automatically every 30 days.
Which channels are supported, and how do I connect?
WhatsApp and Telegram. Each device just picks its channel: WhatsApp and Telegram accounts connect by scanning a QR code, while a Telegram bot just needs its token. Once connected, it runs.
Is it safe for my account?
QwikChat uses your own account — a linked WhatsApp device (like WhatsApp Web) or your Telegram login. It paces sends to stay human-like; still send responsibly and follow each platform's policies to keep your account safe. On the data: every connection goes over HTTPS, and chat content is used only to answer your customers — not to train models for anyone else, and not sold to advertisers.
Are WhatsApp bots safe?Does my computer have to stay on?
No. QwikChat runs on our servers, not your machine. Laptop closed, power out, you're away — your customers still get answered. The only device you need is the phone you scan the QR with, and only briefly.
Is there an API for technical teams?
Yes. QwikChat is a platform too: a REST API per device, scheduled bulk sends, contacts & groups, and inbound webhooks — all in the same app, documentation included.
See the platform sideIf I stop, can I take my data with me?
Yes, yourself, any time. Settings has a download button: contacts as CSV, or your whole account — contacts, product catalog and AI knowledge — as one ZIP. No request, no waiting. Chat history is not ours to hand back: your conversations live in your own WhatsApp or Telegram account, because QwikChat connects to that account rather than moving its contents.
Is QwikChat an official WhatsApp or Telegram product?
No. QwikChat is an independent tool — not affiliated with WhatsApp, Meta, or Telegram. It connects through each platform's own client protocol (linked devices for WhatsApp, the standard client API for Telegram).
Read the Disclaimer pageHow do I upgrade my plan?
Open the Billing page in your dashboard, pick the plan you want, and complete payment. A plan covers one workspace — every device inside rides along — and activates as soon as payment is confirmed.
Can I cancel anytime?
Yes. Subscriptions aren't locked in — you can cancel or downgrade anytime, and your account stays active until the end of the current period.