Help Center
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Frequently asked questions
Is there really a free plan?
Yes, and it lasts forever — not a time-limited trial. The free plan includes one device, 1,000 broadcast messages a month, and a one-off 150 free AI replies for your account, with a small watermark on sent messages. Used up the free replies? Top up credits any time, or upgrade.
What is an AI credit, and how many do I need?
Credits are spent whenever the AI actually answers: 1 credit for a text reply, 2 for a sales-mode reply, 3 when it works out an order from your catalog, and 5 when it reads an image. An automatic follow-up costs 1. If the AI stays silent or you take the conversation over, nothing is spent.
What happens when I run out of credits?
Automatic replies pause until there are credits again. Customer messages still arrive and are stored, so you can answer manually from the inbox. Top up whenever you like — or upgrade: paid plans include credits every month.
How is the broadcast message quota counted?
Broadcast quota is counted separately from AI credits: per message delivered (WhatsApp or Telegram), for each recipient. Text counts as one message, and each attachment (image or document) counts separately. Example: one send with text + 2 attachments to 3 recipients uses 9 quota — (1 + 2) × 3. Your quota renews automatically every 30 days.
Which channels are supported, and how do I connect?
WhatsApp and Telegram. Create a device and pick its channel: WhatsApp and Telegram accounts connect by scanning a QR code, while a Telegram bot just needs its token. Done in seconds.
Is it safe for my account?
QwikChat uses your own account — a linked WhatsApp device (like WhatsApp Web) or your Telegram login. It paces sends to stay human-like; still send responsibly and follow each platform's policies to keep your account safe.
If I stop, can I take my data with me?
Yes, yourself, any time. Settings has a download button: contacts as CSV, or your whole account — contacts, product catalog and AI knowledge — as one ZIP. No request, no waiting. Chat history is not ours to hand back: your conversations live in your own WhatsApp or Telegram account, because QwikChat connects to that account rather than moving its contents.
Is QwikChat an official WhatsApp or Telegram product?
No. QwikChat is an independent tool — not affiliated with WhatsApp, Meta, or Telegram. It connects through each platform's own client protocol (linked devices for WhatsApp, the standard client API for Telegram).
Read the Disclaimer pageHow do I upgrade my plan?
Open the Billing page in your dashboard, pick the plan you want, and complete payment. The new plan activates as soon as payment is confirmed.
Can I cancel anytime?
Yes. Subscriptions aren't locked in — you can cancel or downgrade anytime, and your account stays active until the end of the current period.